Orders are sent by DPD courier service which aim to deliver the next working day, although we do ask customers to allow 5 working days for delivery in case of delay.
We aim to dispatch all orders received before 3:30pm GMT the same day.
If there should be a problem with your order then we will inform you by email or telephone. Deliveries may require a signature so if possible please give a delivery address where the order can be signed for during working hours.
These timings assume that the item(s) you order are in stock in the UK. Due to our vast catalogue it may sometimes be necessary to ship your items from Italy. If this should be the case then we will inform you by email as soon as we find out. Brake kits and Bespoke discs are made to order and we ask that you allow up to 14 working days for delivery.
Tarox will accept international orders outside the UK but we recommend you contact us for shipping and delivery details. Orders shipped outside the UK will not qualify for our free delivery service.
Due to high risk and/or shipping costs, Tarox may not ship to some countries. We recommend you contact us for all enquires outside the UK.
Tarox accepts payments from Visa, MasterCard, and most major debit cards. We also accept International Bank wire transfers – Please contact us for further instructions and information on international bank wire transfers.
International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information.
Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient.
Your payment will be billed in UK Pounds and your credit card company will bill you with your home currency at the current exchange rate.
VAT & IMPORT DUTY
VAT is automatically removed for orders delivered to the Channel Islands and outside of the European Community. VAT cannot be removed for deliveries within the European Community.
Some countries may charge you import tax for certain items. If you have any queries regarding this then please contact your local tax office who should be able to assist you further. Unfortunately Tarox cannot advise on import tax and duty enquiries.
If you are not happy with your purchase for any reason, you can return unopened and undamaged items to us. We will refund you with the amount you paid for that item.
All we ask is that you inform us by email or post and return the product within 14 working days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.
Returns must be made within 14 working days of delivery.
You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.
Please note that you are entitled to cancel any contract completed with us within 7 working days of receipt of the goods or services.
If you do cancel a contract, then you must notify us in writing by sending an email to firstname.lastname@example.org, a letter to Tarox, Unit 9, Taylor Court Carrs, Haslingden Lancs, BB4 5LA or calling us on +44-1706-222-872.
You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered until such time as the goods are either collected by us or delivered back to us by you. We will notify you of when we wish to collect the goods. The goods will be collected by us within 30 days of our receiving your cancellation notice and we will charge the cost of collecting the goods and will deduct this from any sum owed by us to you.
You also have the right to cancel your order prior to dispatch or performance within 7 days of placing it.
DAMAGED OR FAULTY GOODS
We employ professional carriers. Nevertheless, you must examine goods on arrival before signing for it. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition.
Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).
If a product is damaged or faulty, please contact us at once and no later than 14 working days of receipt, or of the fault developing, and we will arrange a refund or replacement as you request.
Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above under RETURNS section above.
Please allow 30 days from receipt by us of your item for your refund to be processed or replacement item dispatched.
We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.
Should you have any questions about our shipping and delivery process, please contact us here